Collaboration expands the availability and speed to market of TOA’s cloud-based ETAdirect software suite, proven to improve field service efficiency and enhance the customer experience
CLEVELAND — Dec. 11, 2012 — TOA Technologies, the leading provider of field service management solutions in Latin America, and Tecnocom, an international information technology and communication company, have joined forces to advance service organizations in Latin America with proven, end-to-end field service and customer experience management solutions and services.
“TOA Technologies sees a tremendous growth opportunity in Latin America, and we continue to aggressively build our regional team and partner network here,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “Our relationship with a leader like Tecnocom reflects the ongoing momentum of technology buying in Latin America and the market’s hunger for truly advanced field service management and cloud-based software solutions. With several significant joint Latin American customers, TOA Technologies and Tecnocom are clearly positioned as the region’s leaders in field service management software solutions.”
“In an increasingly competitive global marketplace, leveraging technology to help sustain profitable business growth continues to be a focus for our customers,” said Luis Miguel N, general manager, telco division at Tecnocom. “With TOA Technologies as a partner, we will better serve our customers with unique field service management solutions to help solve their greatest business challenges, while at the same time strengthen our telecommunications industry offerings.”
TOA Technologies’ approach to field service management is unique in the industry. Using a patented time-based approach, predictive analytics and self-learning technology, ETAdirect optimizes field workforces with the greatest precision possible. It also brings the customer into the appointment loop by leveraging collaborative, real-time customer experience management communication tools. This approach, proven successful by some of the largest mobile workforces in the world, all happens in the cloud, demonstrating that organizations can choose a sophisticated, scalable SaaS enterprise solution that dynamically integrates with mission-critical systems.
For more information about TOA Technologies and ETAdirect, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management applications. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, 2012, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.
Tecnocom is an international ICT company, fourth in Spain and one of the most important in Portugal and Latin America. With more than 400 million Euros of revenue and more than 6,000 employees, Tecnocom has been listed on the Madrid stock market since 1987. Currently, Tecnocom has offices in 10 countries and can service more than 70 countries through the Getronics Workspace Alliance. Tecnocom’s strategy consists of being more efficient, flexible and in close proximity to its customers versus global companies. Its regional presence includes Spain, Portugal and Latin America (Chile, Colombia, Mexico, Peru, Brazil, Costa Rica and the Dominican Republic) and the USA (Miami).