Global provider of field service and customer experience management software named to the Montclair Advisors report covering software-as-a-service industry leaders
CLEVELAND – Jan. 17, 2013 – When TOA Technologies identified the opportunity to provide cloud-based mobile workforce management software to the global field service market, the vision was to provide businesses with a solution to manage their field workforces in real-time using patented predictive analytics and pattern recognition technology. ETAdirect, TOA’s flagship solution, is always up-to-date, takes less time to implement and delivers a lower total cost of ownership than any other application of its kind. A noted innovator in the global software-as-a-service community and a leader in the field service management market, TOA Technologies has been recognized as a SaaS Top 250 company on the quarterly list produced by Montclair Advisors for delivering mission critical enterprise solutions in the cloud.
“When we set out to solve the problem of customers waiting without knowing when a product or service would arrive, one thing was clear – we knew we had to deliver mission critical enterprise software in the cloud with flexible solutions that were always on and always future-ready,” said Yuval Brisker, co-founder and CEO of TOA Technologies. “This revolutionary approach immediately set TOA apart on two levels – using SaaS as a delivery model for enterprise software to large, complex customers and driving efficiencies through time-based, predictive, pattern-recognition technology.”
“With this in mind, we built our customer-centric field service management application natively in the cloud, and delivered it directly through the browser to provide customers with the flexibility to quickly and cost-effectively meet the changing needs of their evolving field service businesses. We are honored to be recognized among the top global SaaS providers as an organization that pioneered the use of SaaS in our market,” said Brisker.
According to the current SaaS Top 250 report from Montclair Advisors, the SaaS market is growing at approximately five times the rate of the on-premise software market. The SaaS Top 250 debuted in 2010 and provides a comprehensive view of the leading companies in this dynamic, cloud-based software market. Companies selected for the SaaS Top 250 are leaders in both pure and hybrid SaaS categories globally. The list is comprised of start-ups, as well as notable public SaaS firms such as salesforce.com, Netsuite and Workday.
“We are pleased to recognize TOA Technologies as a SaaS Top 250 company,” said Kevin Dobbs, Managing Partner at Montclair Advisors. “As one of the fastest growing SaaS companies in North America, TOA has demonstrated excellence in innovation, growth and entrepreneurship.”
TOA Technologies developed its flagship solution, ETAdirect, to overcome the frustrating problem of consumers waiting without knowing when a product or service delivery will happen. ETAdirect leverages time-based measurements and predictive analytics to help service organizations ensure the right worker arrives at the right appointment on-time, every time. An established tech innovator, TOA was the first vendor in its market, field service management, to deliver solutions completely through the cloud. Throughout its history, TOA has evangelized and legitimized cloud as a delivery model for field service management and CRM applications globally. The company was recently named a Leader by Gartner in its Magic Quadrant for Field Service Management, validating its contributions to the market through a SaaS approach.
For more information about TOA Technologies and its proven SaaS solutions for truly optimized field workforces and enhanced customer service, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of cloud-based field service and mobile workforce management applications. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while dramatically increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.
About Montclair Advisors
Montclair Advisors provides customized Software-as-a-Service advisory services designed to help SaaS-based and non-SaaS-based software companies optimize their business models, improve revenues, control costs and deliver world-class software. Montclair develops the leading report on the top 250 SaaS companies globally and provides strategic expertise trusted by industry leaders. The firm offers valuable perspectives and a focused set of SaaS-related service solutions including strategy, revenue, and products. The result allows software companies to improve competitiveness, revenue performance and profitability. For more information, visit Montclair Advisors at http://www.montclairadvisors.com.