Cloud-based mobile workforce management solution provider gaining ground in Latin America with growing, dedicated team, landmark customers and a receptive market
CLEVELAND — March 20, 2012 — With significant revenue growth year-over-year heading into 2012, TOA Technologies is expanding beyond its successes in the United States and Europe. The company is focused on bringing its award-winning mobile workforce management platform, ETAdirect, to Latin America. With a dedicated and growing team on the ground in the region, TOA is investing in continuing its momentum in Latin America for 2012.
“Latin American field service-driven businesses are starting to think differently about how they manage their mobile workforces, and we’re ready to partner with them,” said Yuval Brisker, cofounder and CEO of TOA Technologies. “The incredible momentum and attendance that TOA was met with at the Field Service Latin America 2012 conference was proof of this new mindset. Our team heard from cable, telecom, utilities and other service providers that need advanced technology platforms to transform and optimize their mobile workforce well beyond just simple routing and scheduling of appointments.”
At the Field Service Latin America 2012 conference, held in São Paulo, Brazil, March 6-8, TOA’s regional chief technology officer, Latin America, Pedro Silva participated in a panel, along with Germano Vieira, director of operations for TIM Brazil, on the topic of creating a strategic vision for field service. The panel discussed emerging trends driving the need for mobile workforce optimization in Latin America, including the new, more remote and hybrid workforce, as well as the increasing value of customer experience to differentiate from the competition. Another point of conversation was the importance of having a mobile workforce management solution via a browser-based mobile app, instead of one that requires installation on a device.
“What TOA Technologies provides directly responds to the Latin American demand for the next generation of mobile workforce management. And our platform accomplishes this in a way that no other mobile workforce management product on the market can legitimately claim to do — it’s about time,” said Pedro Silva, regional chief technology officer, Latin America, for TOA Technologies. “Our patented time-based analytics engine allows for the most concise capacity management, routing and scheduling and customer communication possible today. Businesses benefit with more efficient and cost effective operations, and customers enjoy a significantly better service experience as wait windows can be accurately predicted to within an hour.”
TOA’s flexible and configurable cloud-based mobile workforce management solution, ETAdirect, is the only complete Web-based enterprise-class offering on the market today. Powered by time-based, self-learning, predictive analytics technology and the world’s fastest routing and scheduling optimization engine, it accurately routes more than 10,000 jobs in four minutes. Featuring the most advanced mobility app on the market — powered by HTML5, which supports robust offline capabilities in the browser — ETAdirect serves as the central appointment management engine for many of its customers from precise appointment booking to enhanced service delivery.
“Latin America presents a tremendous opportunity for optimizing mobile workforces, and TOA Technologies is already carving out a sustainable presence in the region,” said Brisker. “We continue to aggressively build our dedicated regional team, and with landmark wins and strategic partnerships, TOA is well-positioned to be the leader in mobile workforce optimization in Latin America.”
About TOA Technologies
TOA Technologies is the leading provider of cloud-based mobile workforce management applications for large and medium-sized enterprises. ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate return on investment. As the industry’s only complete on-demand solution using predictive, time-based analytics, ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA’s system deploys quickly, is highly configurable and is easily integrated with existing CRM solutions.
ETAdirect currently manages more than 60 million appointments annually for many global brands in the satellite/cable/broadband, telecom, insurance, home services and retail industries. Named Best of Breed and Visionary solution in the Gartner Magic Quadrant for Field Service Management, 2011, TOA Technologies is headquartered in the United States and has offices in Europe and Latin America. For additional information, please visit www.toatech.com.