Global leader in field service management software applauds vice president’s influence and dedication
CLEVELAND – Dec. 6, 2012 – TOA Technologies, the leading global provider of field service management software solutions, is pleased to announce that Susan McLaughlin, vice president of strategic sales, has been named to CableFAX Magazine’s Top Women in Cable Technology, 2012 list. The recipients of the Top Women in Cable Technology award are selected based on significant professional accomplishments, the individual’s industry influence beyond her own organization and dedication to mentorship and advancement of other women. Last month, McLaughlin also accepted the Hero Award from Epworth Children & Family Services in St. Louis, Missouri, for her work with the non-profit to help strengthen families.
McLaughlin has more than 20 years of experience working for technology startups and Fortune 500 companies within or directly serving the cable industry. In her current role, McLaughlin manages TOA’s partnerships with leading North American cable providers, advocating for more efficient mobile workforce management – working with operators to improve field operations, reduce costs and deliver a superior customer experience.
“It is simultaneously inspiring and humbling to be honored by my respected peers in such different, but equally critical, areas of work,” said McLaughlin. “I am a great believer that women in cable and cable technology have the talent and inspiration required to lead change and innovation within this industry. Additionally, I am a passionate advocate for women and children who need support finding their voice, as well as for all professional women who dedicate time and energy to causes close to their own hearts.”
Epworth Children & Family Services has a 145-year history helping thousands of abused women and children overcome severe emotional and behavioral challenges. Its holistic treatment approach helps youth focus on solutions, build on inherent strengths and communicate more effectively. The Epworth Hero Award is a special honor recognizing McLaughlin, a board member and tireless supporter for 18 years, for her unwavering efforts to raise funds for programs that prevent child abuse.
“Susan’s leadership in establishing and maintaining relationships in cable has been central to TOA Technologies’ long and successful history in the industry. It is only fitting that she has been recognized for her leading role in bringing advanced technology to help our many customers both improve their operations and enhance the customer experience,” said Yuval Brisker, co-founder and CEO of TOA Technologies.
“It’s clear that Susan’s commitment to service goes beyond her professional life, and we are proud of her generosity in support of Epworth, and the women and children the organization impacts daily.”
The CableFAX Most Powerful Women in Cable were honored yesterday at the Grand Hyatt in New York City. McLaughlin accepted the Epworth Hero Award at the organization’s auction and gala November 10.
For more information about TOA Technologies and its proven solutions and leadership in the cable and telecommunications industries, visit http://www.toatech.com.
About TOA Technologies
TOA Technologies is the leading provider of field service and mobile workforce management applications.ETAdirect, TOA’s patented platform, improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As the industry’s only complete on-demand solution, ETAdirect uses time-based pattern recognition and predictive analytics to provide the most advanced and accurate field service management application on the market. ETAdirect reduces customer wait times while increasing field workforce efficiency. TOA’s solutions are cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions.
Across four continents, ETAdirect manages mobile workforces for some of the world’s most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. Named a Leader in the Gartner Magic Quadrant for Field Service Management, 2012, TOA Technologies is headquartered in the United States and has offices throughout Europe, Latin America and Australasia.